My Best Buy Experience

Recently, our family made a trip to the local Best Buy to buy a new Sprint phone. If you haven't thought about buying your phone from Best Buy, you might want to at least give them a look. They sometimes have their phones cheaper than the price that you could get directly from Sprint. After walking into the store, we went straight to the mobile department. After choosing out our phone, the Blackberry Curve, we waited about ten minutes for the representative at his desk to get done with another customer getting an upgrade. After the wait, we got seated at the bench and began giving him our account information. He took that, and after changing out account to accomidate the Blackberry (which took quite some time considering that he had to call Sprint to get the plan activated) he took the Blackberry out of the box and put the battery in. The best part of this was that the phone slipped out of his hand after putting the cover on, and hit the desk. Great. Thanks. He turned the phone on after this, and while waiting for it to turn on, he talked to his coworker in the adjacent desk. After it turned on, he went through some of the menus, but then pulled the battery and went through the same sequence again. And again. And again. The whole time that he kept on pulling the battery after turning it on, he didn't tell us anything about what was happening and why he was pulling the battery. After about ten-fifteen minutes of this, he finally tells us that the Blackberry Internet Service wasn't setting up, and then sent us out of the store. He didn't just set us free without setting it up, he knew that I could set up the Blackberry, but it was still somewhat rude and odd that he couldn't set up the phone there. Overall, we got a great price for it, but the service was less than spectacular.